General Terms and Conditions of Business and Transportation

Terms and Conditions

Welcome, and thank you for your interest in our services! We want to make your stay with us as pleasant as possible. That is why we ask that you take a moment to read through our General Terms and Conditions of Business and Transportation. These guidelines are designed to ensure that everything runs smoothly and that all guests can enjoy our offerings to the fullest. Your safety and satisfaction are our top priorities. Thank you for your understanding and cooperation!

Untersbergbahn Terms and Conditions of Carriage

1. The Conditions of Carriage are an integral part of the contract of carriage. They apply to the carriage of passengers and property, as well as to conduct on railway premises.
2. The contract of carriage begins when the passenger passes through the turnstile and ends when the passenger exits the turnstile at the opposite station; if no such turnstile exists, the contract ends when the passenger exits the vehicle. In addition, the rules of conduct set forth in the Terms and Conditions of Carriage apply from the moment the passenger enters the cable car area until the moment of departure, based on the operator’s right to manage the premises.
3. By purchasing a ticket, the passenger acknowledges the following terms and conditions and agrees to comply with them.
4. A violation of the terms and conditions of carriage may also result in liability under the law.
5. The cable car company is obligated to provide transportation in accordance with the schedule if
   1. the applicable laws and regulations, the terms and conditions of carriage, and the cable car company’s instructions issued in the interest of safety and order are complied with,
   2. the transport is not prevented by circumstances that the cable car company cannot avert and is unable to remedy, or
   3. passenger service is not suspended due to maintenance or renovations.
6. Persons who are intoxicated, or who fail to comply with the provisions of these Terms and Conditions of Carriage or with any additional instructions issued by the cable car company to ensure safety and order, or who are obviously unable to do so due to their physical or mental condition, are prohibited from riding.
7. Passengers must have a valid ticket. As a general rule, tickets are non-transferable; exceptions are specified in the fare schedule. The validity period of the tickets is indicated on the ticket itself or specified in the fare schedule.
8. The ticket must be presented upon request for inspection or validation. If the ticket is in such a condition that its validity can no longer be determined, a new ticket must be purchased.
9. If transportation is not provided for reasons attributable to the cable car company or in accordance with Section 5(b), the fare will be refunded upon request. If transportation is not provided for reasons attributable to the passenger, there is no entitlement to a refund of the fare.
10. The following rules apply to passengers’ conduct before, during, and after transportation:
    1. Passengers must conduct themselves in a manner that does not endanger the safety of the cable car operation or the passengers, and that does not disrupt order or the smooth operation of the facility.
    2. Passengers may only enter those railway facilities and areas within stations that are intended for use by the general public or passengers.
    3. Once the station doors have opened, passengers must board the cable car cars as quickly as possible. The area around the car doors must then be kept clear.
    4. Smoking is prohibited in the stations and while the train is in motion.
    5. If the cable car comes to a stop during the ride, passengers must remain calm and await instructions from the cable car staff.
    6. It is prohibited to hold objects out of the window or throw them out of the vehicle while driving.
    7. After the train has arrived, please leave the platform promptly in the direction indicated.
    8. Passengers on the cable car must strictly observe all prohibitions, requirements, and instructions applicable to them, which are generally indicated by symbolic signs.
    9. You must follow the instructions of the train staff.
    10. For the duration of an epidemic or pandemic, all passengers must wear the face covering required by the authorities or by law and must comply with all other measures mandated by the authorities or by law.
11. Children under the age of six or persons under legal guardianship may be transported only when accompanied by a suitable and authorized person.
12. Passengers may carry lightweight, non-bulky items weighing up to 10 kg in total, as well as one piece of sports equipment, subject to the available space in the vehicle.
13. Anyone who damages or defaces the cable car’s facilities, vehicles, or other equipment must pay the repair or cleaning costs. Furthermore, any intentional damage will be reported to the authorities.
14. Animals are permitted on board provided that their transport is not expected to interfere with safe operation, the owner keeps the animal securely restrained during transport, and any passengers on board do not object. In any case, dogs need a muzzle and a leash.
15. Luggage weighing more than 10 kg will be transported only by special arrangement.
16. Goods are accepted for transport only by prior arrangement. The transport of goods may be refused if facility or operational conditions do not permit such transport, or if the transport could jeopardize the safety and operation of the cable car.The following are excluded from carriage
    a) Goods whose loading requires special equipment.
    b) Goods which, in the cable car company’s judgment, are likely to cause soiling or damage to the car during transport.
    c) Items that are unsuitable for transport due to their size, weight, or nature.
    d) Goods whose transport is prohibited under applicable laws and regulations.
17. The shipper or consignee must always arrange for the loading and unloading of the goods, taking into account and complying with the instructions of management and its employees.
18. The cable car company determines the time of transport at its sole discretion. Transport will only begin if, according to notification from the cable car company to the destination station, the recipient has made the necessary arrangements for immediate unloading.
    Upon arrival at the destination station, the consignee must accept the shipments immediately. The consignee will not receive separate notification of the shipment’s arrival. The consignee is responsible for taking delivery of and unloading the goods (see Section 17).
19. After weighing, the goods to be delivered are recorded in a freight log.
20. Freight charges are to be calculated according to the rate schedule and paid at the time of shipment (exceptions by agreement).

Untersbergbahn GmbH

Salzburg-Grödig
March 1, 2020